Digital Transformation 2 0: The Age of AI EDUCAUSE Review
Firstly, it aims to investigate the current knowledge and opinions of language teacher candidates regarding App-Integrated Chatbots (AICs). Secondly, it seeks to measure their level of satisfaction with four specific AICs after a 1-month intervention. Lastly, it aims to evaluate their perspectives on the potential advantages and drawbacks of AICs in language learning as future educators. I do not see chatbots as a replacement for the teacher, but as one more tool in their toolbox, or a new medium that can be used to design learning experiences in a way that extends the capacity and unique abilities of the teacher. When using a chatbot, the gathering of data and feedback from the students happens in a way that is organic and integrated into the learning experience — without the need for separate surveys or tests.
Nevertheless, because the tool did not produce answers to some questions, some students decided to abandon it and instead use standard search engines to find answers. The third area explores how AICs’ design can positively affect language learning outcomes. Modern AICs usually include an interface with multimedia content, real-time feedback, and social media integration (Haristiani & Rifa’I, 2020). They also employ advanced speech technologies to ensure accessible and humanlike dialogues (Petrović & Jovanović, 2021). Additionally, AICs today can also incorporate emerging technologies like AR and VR, and gamification elements, to enhance learner motivation and engagement (Kim et al., 2019).
Scalability, with chatbots facilitating growth and support.
It was targeted to be used as a task-oriented (Yin et al., 2021), content curating, and long-term EC (10 weeks) (Følstad et al., 2019). Students worked in a group of five during the ten weeks, and the ECs’ interactions were diversified to aid teamwork activities used to register group members, information sharing, progress monitoring, and peer-to-peer feedback. According to Garcia Brustenga et al. (2018), EC can be designed without educational intentionality where it is used purely for administrative purposes to guide and support learning. benefits of chatbots in education The ECs were also developed based on micro-learning strategies to ensure that the students do not spend long hours with the EC, which may cause cognitive fatigue (Yin et al., 2021). Furthermore, the goal of each EC was to facilitate group work collaboration around a project-based activity where the students are required to design and develop an e-learning tool, write a report, and present their outcomes. Next, based on the new design principles synthesized by the researcher, RiPE was contextualized as described in Table 5.
Peer agents can also scaffold an educational conversation with other human peers. However, the study also highlights the challenges that need to be addressed, such as the requirement for more sophisticated AI algorithms capable of adjusting to the learner’s proficiency level and the improvement of speech technologies. This suggests the need for evolving teaching methods and curricula to more effectively incorporate AICs, emphasizing the enhancement of their capabilities for providing contextually rich and varied linguistic experiences. One practical approach could be the introduction of specific learning modules on different types of chatbots, such as app-integrated, web-based, and standalone tools, as well as Artificial Intelligence, into the curriculum. Such modules would equip students and future educators with a deeper understanding of these technologies and how they can be utilized in language education. The implications of these findings are significant, as they provide a roadmap for the development of more effective and engaging AICs for language learning in the future.
Benefits of Using AI Chatbot in the Education Sector
Students’ primary source of knowledge these days is available online, and using applications that answer all of their questions is common and desirable. ChatBot ensures faster 24/7 support, operates independently of third-party providers like OpenAI or Google Bard, and strongly emphasizes data security, with all data processed and hosted within its own platform. Sephora’s chatbot doubles as a beauty advisor, providing makeup and skincare recommendations, application tips, and tutorials, enhancing the online shopping journey with expert advice. H&M’s virtual shopping assistant interacts with customers for fashion advice, suggesting outfits and clothing items based on user preferences, thereby personalizing the shopping experience. Freshchat’s AI-powered chatbots, powered by Freddy AI, are standout features of the Freshchat messaging software by Freshworks. It’s designed to seamlessly integrate with web and mobile interfaces and popular social messaging apps.
